Tell us what you think!
People visiting libraries during September will be invited to say how well libraries are meeting their needs. The results will help to prioritise future developments to modernise and transform Leicestershire’s library service.
A survey will take place at all libraries from Monday 14 September to Sunday 20 September. It will continue for a further week on mobile libraries until 25 September, so that customers at all stops on the fortnightly schedule will have a chance to complete a questionnaire.
Adults will be asked about the reason for their visit to the library and whether it was successful. They will also have the opportunity to rate their satisfaction with library facilities and services, including books, CDs and DVDS as well as the attractiveness of the library, staff helpfulness and opening hours.
Customers will also be asked to say what they think overall about the library, taking everything into account, and to offer any other comments about the service.
Margaret Bellamy, Head of Library Services said, ‘Everyone’s views are important to us. We are really keen to know what people want from their library. Results will be used to plan library services and to improve performance’.
Staff will be on hand to help if there is anything customers do not understand in the survey. All information given will be treated confidentially and individuals will not be identified in any way.
For further information contact your local library, call (0116) 305 6988 or send an email to libraries@leics.gov.uk.





